Last updated: 1 November 2026
These terms apply to every order placed at MAMO International. Please read them before you order: by placing an order you agree to them. Nothing in these terms takes away the rights you have under the mandatory consumer law of the country you live in.
Who we are
MAMO International is run by Mamo TO babies, a company registered in Israel under number 516384898, at 96 Arlozorov Street, Holon, Israel. You can reach us at sales@mamo-israel.co.il, through our Contact page, or through Customer care in your account.
Using our store
- You must be 18 or older to order. Our store is for private customers buying for their own home. We may refuse or cancel orders that look like they are for resale.
- Please give a complete and correct delivery address, written in Latin letters, with a phone number and email the courier can use. You are responsible for these details.
- Your account is protected by sign-in codes we email you. Keep your email account secure, and tell us if you think someone else has used your account.
- We may hold an order for a security check, or cancel it with a full refund, if we suspect fraud or misuse of a payment method.
How an order becomes a contract
- When you place an order, we email you to confirm we have received it. That email is not yet our acceptance.
- Our contract with you starts when we email you that your order has been dispatched. Until then we may decline the order, for example if a piece is no longer available, a price was wrong, or we cannot deliver to your address. If we do, we refund everything you paid, in full.
- Payment is taken when you place your order, through PayPal or our card payment provider. We never see or store your full card number.
Prices and mistakes
- Prices are shown in euros or US dollars, whichever you choose at the top of the page, and you pay in that currency. Your bank or card provider may add its own currency conversion fee.
- We work hard to show the right prices and details. If a price, description or photo on our site is clearly wrong because of a mistake, we are not bound by it. We will tell you before we dispatch anything and let you choose: go ahead at the correct price, or cancel with a full refund. If we cannot reach you within 7 days, we cancel and refund you in full.
- Prices can change at any time, but a change never affects an order we have already accepted.
- Discount codes, MAMO Club points and offers cannot be exchanged for cash and are used only as described with them.
Delivery costs
- Delivery is charged for each piece and worked out for your address in your bag. You see the full amount before you pay.
- Large pieces travel in large boxes, and courier prices for them change often. If, before dispatch, the real cost of delivering your order turns out clearly higher than the amount shown, for example because of a remote or hard-to-reach address, a courier surcharge or a mistake in our calculation, we contact you first. You choose whether to pay the difference or cancel with a full refund. We never charge an extra amount without your agreement.
- Costs caused by the delivery details you gave are yours: a wrong or incomplete address, a change of address after dispatch, a failed delivery because no one was available, or a parcel left uncollected at a depot. If a parcel comes back to us for any of these reasons, we send it again once you have paid the new delivery cost, or we refund you minus the cost of the delivery out and back.
Customs, duties and taxes
- We ship from Israel. Our prices and delivery costs do not include the import VAT, duties or customs handling fees of your country. When they apply, you pay them to the courier or your local authority, usually on delivery.
- You are the importer of your order. Please check your country’s rules before ordering. We cannot change the value we declare on the customs documents.
- If you refuse to pay import charges and the parcel comes back to us, we treat it as a return: we refund you minus the cost of the delivery out and back and any charges we have to pay to receive it.
Delivery times and delays
- Delivery times on our site are our honest estimate, not a guarantee. Each piece is prepared for your order and then handed to the courier.
- Delays can happen for reasons outside our control: the courier, customs checks, strikes, weather, closed borders, supply problems, a pandemic, or the security situation in Israel or along the route. We are not responsible for delays or losses caused by such events, and our time to deliver is extended for as long as they last. We will keep you informed.
- If your order has not reached you within 30 days after the date we gave you, you may cancel it and we refund what you paid for the pieces that have not arrived.
- The piece is our responsibility until it is delivered to you.
When your order arrives
- Please check the box when the courier delivers. If it is visibly damaged, write that on the courier’s delivery slip or tell the driver, and take photos.
- Tell us within 48 hours if anything is damaged, missing or not what you ordered, with photos of the piece, the box and the shipping label, and keep the packaging until we have sorted it out. This lets us claim from the courier and send a replacement quickly. Telling us later does not take away your legal rights, but it can make a courier claim impossible.
- Foam pieces arrive vacuum-packed. Allow up to 72 hours after unpacking for them to reach their full shape and size. A light new-product smell is normal and fades within a few days in an aired room.
Our pieces
- Our photos show the real pieces, but screens show colours differently, and fabrics and natural wood vary slightly from batch to batch. Small differences in colour or texture are not a fault.
- Measurements may vary by up to 2 cm, as is normal for foam and upholstered furniture.
- Our furniture is made for children to use with an adult nearby. Please follow the age guidance, assembly instructions and safety notes on each product page and in the box, keep packaging and plastic away from children, and check pieces regularly for wear. Our pieces are not toys for unsupervised climbing, not safety or medical equipment, and not designed for use outdoors.
- Pieces that are altered, misused, used against our instructions or used for commercial purposes are not covered by our guarantee.
Cancelling and returns
You can cancel your order and return it within 14 days of delivery. How it works, what it costs and how refunds are made are on our Returns page, which forms part of these terms.
Faults and the legal guarantee
Every piece has the legal guarantee of the country you live in. If a piece has a fault that was there when it arrived, tell us and we will repair it, replace it or refund you, as the law allows. Normal wear, softening of foam with use, accidents, misuse, washing against the care label and use outside the age guidance are not faults.
MAMO Club
- MAMO Club is free. You join by creating an account, on the account page, in our welcome window, at the bottom of the site, or by ticking the box at checkout. Joining includes receiving MAMO news and offers by email; you can turn this off at any time in your account.
- Members earn 5% of what they pay as points, delivery excluded, rounded to whole points. Every point is worth €1 off a later order, or $1 when you shop in US dollars.
- Points are added once the order is delivered and last 12 months from that day. Points have no cash value and cannot be transferred or exchanged for money.
- Guests checking out without an account do not earn points.
- In one order you can use points or a discount code, not both.
- If you return or cancel an order, the points it earned are removed, and points you spent on it are given back.
- New members get 10% off their first order, once per person and household. It is applied automatically when you are signed in, and comes on top of our mattress-and-bed price. It cannot be combined with other discount codes.
- We may change or end MAMO Club with reasonable notice by email. Points you have already earned stay valid until they expire. We may close accounts and cancel points that misuse the club, for example by creating several accounts.
Discount codes
Each code can be used once per customer unless it says otherwise, cannot be combined with other codes or with MAMO Club points, and has no cash value. If you return something bought with a code, we refund what you actually paid.
Our content
The designs, photos, films, text and logos on this site belong to MAMO. Please don’t copy or use them without our written permission.
Our responsibility
- Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, for defective products under product liability law, or for anything else that by law cannot be limited.
- Apart from that, our total responsibility for an order is limited to the price you paid for it. We are not responsible for losses that could not reasonably have been expected when you ordered, for business losses, or for delays and losses caused by events outside our control.
- If a website error, an outage or a technical problem prevents an order or shows wrong information, our only responsibility is to correct it and, where you have paid, to give you the choices described in “Prices and mistakes”.
Problems and complaints
If something goes wrong, please write to us first and give us 30 days to put it right. Most problems are solved quickly this way.
Which law applies
These terms are governed by the law of Israel, and the courts of Tel Aviv have jurisdiction. If you live in another country, you keep the protection of that country’s mandatory consumer law, and you may bring a claim in the courts where you live.
General
- If a part of these terms turns out to be invalid, the rest still applies.
- If we do not enforce a right straight away, we have not given it up.
- We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.
Contact us
Mamo TO babies, 96 Arlozorov Street, Holon, Israel. Email: sales@mamo-israel.co.il. You can also write to us through our Contact page or Customer care in your account.